INTO / CPSMA COMPLAINTS PROCEDURE 

The INTO and Primary School Management first reached agreement in 1993 on a procedure for dealing with complaints by parents against teachers. The purpose of the procedure was to facilitate the resolution of difficulties where they may arise in an agreed and fair manner.

Since then, the INTO has engaged with members and offered support, advice, and where required at the later stages, representation to members when dealing with complaints made by parents.

An agreed parental complaints provides parents and teachers with a structured and agreed format with which to seek resolution to grievances and complaints which can arise, from time to time, in schools. Based on the principles of fair procedures, the intention at each stage of the procedure is to provide a format for both parties to explore a resolution at the earliest opportunity.

In 2022/23, the INTO engaged extensively with the primary management bodies on revising the existing nationally agreed parental complaints procedure. The parties to this agreement are the Catholic Primary Schools Management Association (CPSMA), the General Synod Board of Education of the Church of Ireland, Educate Together, An Fóras Pátrúnachta, Muslim Primary Education Board, and the National Association of Boards of Management in Special Education (NAMBSE). The revised procedure, available to download below, came into effect on January 1^st 2024.